User Guides and References
Please choose from a user guide below. For additional help and support, or to request services, please contact Telephone Services at TSC@lbl.gov or call x7997.
Desk Phones
- Avaya J179 VoIP Desk Phone Quick Reference Guide
- Avaya J179 VoIP Desk Phone User Guide
- Avaya 9404 and 9408 Quick Reference Guide
- Avaya 9408 and 9408 Telephone User Guide
- Installing Avaya Workplace
- Avaya Workplace Quick Reference Guide
Conference Phones
- Avaya Web Access User Guide– A complete user guide to your voicemail web access online
- Avaya Web Access Online Portal – Web link to access your voicemail. You can manage your settings and preferences online through your web browser
- Avaya Messaging Voicemail User Guide – A complete user guide to your voicemail by telephone
- Avaya Messaging Quick Reference – Quick menu keys and tips for telephone access
- Avaya Messaging FAQs – Get quick answers to the questions asked most often
- Avaya Find Me – Watch a video to learn how to set up the Find Me feature, which allows you to choose when callers can reach you live at a phone number of your choice. This can be set up on a schedule you determine and the phone number where you callers are transferred to is known only to you.
Helpful Video Trainings
- Avaya Desk Phone Video Training
- Avaya Workplace Soft Phone Video Training
- Avaya Messaging Voicemail Video Training
- Savi 740 – Plantronics
- CS540 – Plantronics
- CS530 – Plantronics
Related Resources
IT Frequently Asked Questions (IT FAQ)
Was this page useful?
Quick Links
- AI Services
- IT Help Desk
- IT FAQ
- IT Status
- Cyber Security Help
- Request a Computer
- Read the IT Newsletter
- Register for IT Training
IT News
IT Training, September 2024
Aug. 29 AI@LBNL Webinar: Building Infrastructure for Cutting-Edge Scientific AI
Google Workspace Updates, August 2024
Help Desk
The IT Help Desk provides technical computer support for Berkeley Lab.
- Chat with IT, Monday – Friday, 8:00 a.m. – 5:00 p.m. PT. Click the chat icon in the bottom right or go to go.lbl.gov/itchat »
- Email help@lbl.gov »
- Submit a ticket at help.lbl.gov »
- Call (510) 486-4357 (xHELP).
Contact
Operations
- Operations Area
- Environment, Health & Safety
- Facilities
- Human Resources
- Information Technology
- Office of the Chief Financial Officer
- Office of Institutional Assurance
- Project Management Office
- Projects & Infrastructure Modernization
- Security & Emergency Services
- Transportation & Parking
IT Division
IT Help Desk
The IT Help Desk provides technical computer support for Berkeley Lab.
- Chat with IT Mon – Fri, 8am – 5pm PT. Click the chat icon in the bottom right or navigate to go.lbl.gov/itchat »
- Send an email to help@lbl.gov »
- Submit a ticket at help.lbl.gov »
- Call (510) 486-4357 (xHELP).
- Check IT Status for downtime messages.
- View IT FAQ documentation.
- Search the IT Directory
- Learn more about IT Groups
